International Recognition | Sindora Wins the 2024 iF Design Award, Setting a New Benchmark for Senio

2024-04-04

Original Sindora Living | 2024-03-27 19:00 Shanghai

On March 25, 2024, the customer experience program Transiting into a Joyful Senior Living Journey, created by Sindora Living—the high-quality empowerment-based senior care brand under Keppel, a Singaporean multinational corporation—was awarded the Service Design prize at the internationally renowned iF DESIGN AWARD 2024. This program helps elders adapt to new environments through its all-round transition plan.

The iF Design Award is one of the world’s most prestigious design awards. This year’s competition was highly intense, attracting nearly 11,000 entries from 72 countries and regions worldwide to compete for the honors.

Sindora Living's service design program has earned recognition after a professional review by the independent iF jury panel comprising 132 judges. This not only demonstrates the brand’s innovative spirit and outstanding quality in the senior care service sector, but also affirms its consistent commitment to a customer-centric approach and the service philosophy of empowering elders to "Embrace the Life in the Heart".

During the preparation phase for moving into a senior care facility and the initial period after check-in, our multi-dimensional, people-centered service design helps elders integrate into their new life at the facility with ease and joy. Centered around the emotional, functional and social needs of elders, Sindora Living provides sustained, comprehensive care and support for elders and their families through a diverse range of initiatives – including personalized pre-move-in services, a digital platform for strengthening family bonds, the "Partner" Program for fostering social connections, as well as multi-dimensional health assessments and goal-setting – and safeguards this pivotal transition and journey in their later life.

高天礼 Nathaniel Farouz

Managing Director, Sindora Living, Senior Care Business of Keppel

“

We fully understand that the transition from a familiar living environment to a senior care facility poses a dual physical and psychological challenge and requires adaptation for both resident elders and their families. Against this backdrop, the design of our service journey thoroughly breaks down and reviews every detail of this process, and we strive to empower elders and their families to navigate the changes and challenges therein smoothly through our efforts. Sindora Living will also remain committed to building a lifestyle defined by "Autonomy and Ease, Transcending Tradition", enabling every elder to live a fulfilling and happy life while retaining as much autonomy over their daily life as possible.

”

Create an Exceptional Move-In Experience

Enjoy Over 100 Wellness Activities

Sindora Living Nanjing Qixia International Senior Care Community has officially commenced operations. We provide welcome gift packs to elders upon their check-in, assign professional caregivers, and offer flexible family care arrangements to meet the emotional and functional needs of elders in the initial stage of moving into the senior care facility, ensuring they can transition to life here smoothly and joyfully. Sindora Living adopts its independently developed smart operation system, which includes Customer Management, Health Assessment, Medical Services, Catering Services, Wellness Services, Room Management, Risk Management and Early Warning, among other functions. The system monitors elders' conditions in real time, delivering thoughtful and effective care support to every resident elder.

Sindora Living Nanjing Qixia Lobby

To enable elders to stay connected with their original social circles while enjoying their senior care life, Sindora Living Nanjing Qixia International Senior Care Community has made meticulous considerations in its location selection, situating itself in close proximity to elders’ original living areas to uphold the philosophy of "Away from Home, Never Apart from the Heart". The community is located in the core area of Nanjing, just a 30-minute drive from the Xinjiekou Business District.

Meanwhile, the community is equipped with a variety of wellness spaces with distinct functions, including an Audio-Visual Room, Aromatherapy Room, Spa Room, Yoga Studio, and Calligraphy and Painting Studio. Additionally, starting from nine dimensions—physical, psychological, social, spiritual, emotional, environmental, economic, occupational and cultural—we have developed more than 100 customized wellness activities exclusively for elders.

For instance, elders can experience various occupations, participate in intergenerational activities for all ages to maintain interactions with society, attend senior university courses at Xinyue Academy, make like-minded friends at Bonianhui Club and explore new knowledge together with them, fully embracing a joyful, unrestrained and fulfilling later life.

Sindora Living Nanjing Qixia Aromatherapy Room

Sindora Living Nanjing Qixia SPA

Sindora Living Nanjing Qixia Calligraphy and Painting Studio

Age-Friendly Design Integrated into Every Detail

Enjoy the Benefits of Refined Integrated Care

With ubiquitous age-friendly design details, Sindora Living is dedicated to safeguarding the health and comfort of all elders. Its Nanjing community is constructed with environmentally friendly green building materials and has been awarded the LEED Gold Certification for green buildings—earning the "breathable" label. Distinctive Singaporean garden design elements are integrated into its layout, greatly enhancing indoor air quality, natural lighting, and outdoor views. The pervasive greenery immerses elders in what feels like a natural oxygen bar.

Sindora Living conducts a comprehensive functional assessment for each elder, and based on the results, provides them with refined integrated care services that prioritize a holistic over a partial approach through a comprehensive, whole-process and continuous case management model, covering multiple dimensions including daily living, medical care, wellness and rehabilitation, psychology, and social adaptation. Sindora Living’s multidisciplinary team model also delivers a full-cycle service encompassing prevention, support and care for elders via the comprehensive integration and collaboration of four core modules: medical care, wellness services, wellness and rehabilitation, and catering services. It addresses key aspects such as physical function rehabilitation, mental health support, social connection, cognitive stimulation, nutrition, nursing care, chronic disease management and memory care, enabling elders to enjoy sound physical and mental wellbeing and enhance their quality of life at every life stage.

The Nanjing Qixia Project has also introduced a variety of high-tech rehabilitation equipment, empowering care services with smart technology. For instance, the SK-T8 Intelligent Integrated Chronic Disease Management Platform delivers multi-dimensional and refined assessments of elders’ physical conditions; NeeuroFIT brain training system conducts professional assessment and analysis of elders’ cognitive function levels; SMARC rehabilitation equipment formulates all-round personalized training plans; and the anti-gravity treadmill, which adopts NASA technology from the United States, enables elders to exercise in a pain-free and injury-free way. By leveraging technological means, we comprehensively monitor elders’ physical conditions, accurately assess their health levels, and tailor customized care plans for each individual. We strive to enhance elders’ autonomy in daily life and their healthspan, empowering them to fulfill their life aspirations.

Recently, Sindora Living announced a collaboration with Professor Brian Kennedy, Distinguished Professor at NUS Yong Loo Lin School of Medicine and Co-Director of NUHS Centre for Healthy Longevity. Their collaboration will focus on translating his research in aging biology into cutting-edge technologies for detecting, slowing aging and preventing age-related diseases. Meanwhile, integrating Sindora Living’s brand philosophy and refined integrated care services, they will tailor personalized care and lifestyle plans for elders of different ages and conditions.

This award is high recognition of Sindora Living’s unwavering pursuit of innovation and excellence in senior care. Going forward, Sindora Living will adhere to its vision of becoming a world-leading provider of international high-quality senior care. Through continuous innovation and service refinement, it will empower elders to "Embrace the Life in the Heart" and pioneer innovation in the industry.

关于iF设计奖

iF Design Award Brand Rankings (2020-2024)

As a highly prestigious award in contemporary industrial design, the iF Design Award, together with the Red Dot Design Award and the IDEA Awards, is known as the world’s top three design awards. Founded in 1953 by Germany's Hannover International Forum Design to boost industry and promote design innovation, it is globally renowned for its evaluation philosophy of "Independence, Rigor and Reliability". Hailed as the "Olympic Award of Product Design", it explores current design trends aligned with major tendencies and annually honors achievements in various design categories, including product, packaging, service, architectural and interior design, professional concepts, UX and UI. The iF Service Design Award aims to improve services multi-dimensionally to optimize user experience, with renowned brands such as LG, Google, Baidu and Philips competing in its latest edition.

Winners of the 2024 iF Service Design Award

Including renowned brands such as LG, Google and Philips.

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